CLAIMS CONNECTION GROUP

CCG, in partnership with IBM, brings industry-leading automation and clarity to every claim, ensuring a better experience for policyholders, carriers, agents/brokers & contractors.

Who is Claims Connection Group?

Claims Connection Group™ (CCG) is transforming the property insurance industry with IBM-powered automation and AI. Built with IBM Business Automation Workflow, Watsonx, and Orchestrate, CCG streamlines every stage of the claims process—from initial inspection to completed repairs.

Working alongside LEXXARI™, our AI policy intelligence solution, CCG brings clarity before a claim is even filed. Together, they create a seamless ecosystem that simplifies coverage decisions, accelerates claim approvals, and connects policyholders with trusted 5-star vendors—delivering faster, smarter, and more transparent results for everyone involved.

Simplyfying the claims process for:

POLICYHOLDERS

CCG takes the stress out of storm damage claims by guiding you through coverage, connecting you with vetted 5-star vendors, and keeping you informed every step of the way.

VENDORS

We streamline communication, provide accurate estimates, and keep projects moving with fewer delays. Complete jobs faster and keep crews busy.

AGENTS/BROKERS

CCG makes it easy to support your clients during a stressful time by guiding them through the claims process, Happier clients mean stronger renewals and more referrals for your business.

CARRIERS

We reduces claim cycle times, cuts operational costs, and delivers real-time transparency. Our IBM-powered platform ensures consistent, compliant claim handling and provides surge capacity.

Peace Of Mind One Claim At A Time

BENEFITS

Free Service

CCG provides full claim guidance, inspection support, and vendor coordination at no cost to the policyholder

Simple Platform

Centralized communication, documentation, and progress updates in one easy-to-use place

5-Star Contractor Network

Only highly vetted, licensed, and insured contractors are approved

Seamless Estimating

In-house estimating team ensures accurate, consistent, and timely scopes of work, reducing delays and eliminating back-and-forth between vendors and carriers

Communication & Transparency

Real-time claim updates and clear communication at every stage, so all involved always know where things stand and what happens next

100% Guarantee

CCG stands behind every project with a full satisfaction and workmanship guarantee, ensuring repairs are completed to the highest quality standards and homeowners feel confident in the results

Efficiency, Accuracy, Satisfaction. Measured.

0 %

Faster Claims Resolution

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Drop in Manual Processing Time

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Reduction in Operational Costs

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Decrease in Human Errors

HOW DOES IT WORK?

The CCG Experience

When a policyholders home was affected by hail they were overwhelmed by the damage and pushy door-knockers who were offering quick fixes. They weren’t sure who to trust or whether filing a claim made sense. CCG performed a full inspection and used Lexxari to clarify their coverage before filing, preventing unnecessary costs. We coordinated with the adjuster, ensured all damage was included, and connected them with a vetted 5-star contractor. The homeowner went from stressed and uncertain to confident and supported — with a clear plan and a trusted team handling every step.

Agents pride themselves on being there for their clients — especially when claims happen. But once repairs begin, communication often shifts to contractors and adjusters, leaving them out of the loop and worried about the customer experience. By partnering with CCG, Agents gain a trusted extension of their service team. We keep their clients informed, help them understand their coverage, coordinate the claim steps, and ensure they work with licensed, vetted contractors. Agents stays updated without having to manage the process themselves — and their clients feel supported from start to finish.

Before partnering with CCG, one of our contractors was overloaded with administrative tasks — phone calls with adjusters, document uploads, estimate revisions, and follow-ups that took time away from actual production. Even with steady demand, paperwork bottlenecks limited how many projects they could take on. With CCG managing the claim communication, documentation, and supplement process, their team was able to stay on the job site instead of behind a desk. This freed up capacity, allowing them to take on more projects without adding more staff — increasing revenue while reducing stress.